Welcome to American Fire Grill! We are committed to ensuring that your orders are delivered promptly and securely. This Shipping Policy outlines the shipping methods, costs, and terms applicable to all products offered on our website.
Simple Shipping Rates
| Order Subtotal | Shipping Cost |
|---|---|
| Over $49 | Free Shipping |
| Under $49 | $6.95 Flat-Rate |
Simple Shipping applies to continental U.S. locations only.
Free Shipping on Orders Over $49
Enjoy free shipping on most orders over $49. Whether it’s a grill or accessories, you can have your entire order shipped to your home for free—even the big stuff!
$6.95 Flat-Rate Shipping
For orders under $49, shipping is just $6.95. Your shipping cost remains the same regardless of order weight or size.
Shipping to Alaska and Hawaii
We can ship small items via parcel to Alaska and Hawaii; however, these orders are not eligible for free shipping. Orders to these non-contiguous U.S. states will require an individual shipping quote:
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Phone Orders: You will be notified of any additional shipping charges before placing your order.
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Online Orders: A customer service representative will contact you shortly after your order is placed to confirm additional shipping charges before the item is shipped.
International Orders
Currently, we do not ship freight items internationally or to locations outside the contiguous 48 states. However, we can ship to your U.S.-based freight forwarder for further delivery arrangements.
For more information, please contact our team at Support@americanfiregrill.com.
Shipping Methods
We offer several shipping methods to meet your needs. The options available at checkout depend on the items in your order and your delivery location. Shipping costs and delivery times will be calculated and displayed at checkout.
Expedited shipping options, such as Second Day or Overnight, may be available for certain items. Orders requiring expedited shipping must be placed by 12:00 PM EST for same-day processing. Orders placed after this time will be processed the following business day.
Order Processing Times
Orders are processed within 2-3 business days (Monday-Friday, 8:00 AM - 5:00 PM EST). Processing times may extend during holidays, product launches, or promotions. Orders are not processed on weekends or major holidays.
Note: Processing times differ from shipping times. Shipping timeframes will depend on the selected shipping method and the carrier’s delivery schedules.
Shipping Times
Estimated delivery times will depend on your selected shipping method and location. Delivery timeframes are displayed during checkout. Please note that shipping times may be extended due to circumstances beyond our control, such as weather conditions or carrier delays.
Shipment Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Use this number to monitor your order's progress. For assistance, contact us at Support@americanfiregrill.com.
Delivery Issues
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Delays: We are not responsible for delays caused by natural events or courier issues. In such cases, we will notify you as soon as possible.
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Undelivered Packages: If a package cannot be delivered due to an incorrect address or the absence of a recipient, it may be returned to us. Additional shipping fees may apply for reshipment. Ensure that your address is accurate during checkout to avoid such issues.
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Lost or Stolen Packages: American Fire Grill is not responsible for lost or stolen packages once marked as delivered. We recommend providing a secure delivery address, such as your home or workplace.
Secure Delivery Address
Please provide a secure delivery address to prevent lost or stolen packages. If shipping to a freight forwarding service, note that American Fire Grill is not responsible for damage or loss occurring after delivery to the forwarding service.
Shipping Completion
A delivery is considered complete once the courier's tracking system marks the order as delivered. Ensure you monitor your shipment's progress to address any issues promptly.
Contact Information
For questions or concerns regarding this Shipping Policy, please reach out:
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Phone: (888) 708-8002
Thank you for choosing American Fire Grill! We look forward to serving you.