Why Should I Buy from American Fire Grill?
American Fire Grill is a proud provider of high-quality grilling equipment and accessories, dedicated to enhancing your grilling experience. All of our products are carefully selected and tested to ensure premium performance. We prioritize our customers and stand by our offerings with full manufacturer warranties and hassle-free return policies. Have questions? Our friendly customer service team is here to help you make the best choice for your grilling needs.
Which Payment Methods Do You Accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, Discover, and American Express)
- PayPal, Google Pay, Apple Pay, and Amazon Pay
How Do I Know I’m Getting the Lowest Price Guaranteed?
At American Fire Grill, we guarantee the best pricing available. We partner with reputable brands that adhere to strict pricing policies. If you find the same product at a lower price elsewhere, send us the link at support@americanfiregrill.com. We’ll verify the price and refund the difference, no questions asked.
When Will My Order Ship?
Orders are typically processed within 2–3 business days. Shipping times vary based on product availability and shipping method. Check the product page for estimated shipping times, and your order confirmation email will also provide details.
- Ships Out Next Business Day: Ships within 24 hours of the next business day.
- In Stock & Ready to Ship: Ships within 2–5 business days.
- Pre-Orders: Expected shipping times are listed on the product page.
Do You Ship Internationally?
We currently do not offer international shipping for freight items. However, we can ship small items to your U.S.-based freight forwarder. Customers are responsible for customs fees, import taxes, and additional international charges. For details, contact us at support@americanfiregrill.com.
Do You Ship to Alaska and Hawaii?
We can ship smaller items to these locations, but large freight items may require additional shipping charges. Please email support@americanfiregrill.com for a custom shipping quote.
Is There a Warranty?
Yes! All of our products come with full manufacturer warranties. For specific warranty information, refer to the product page or contact us directly.
Do You Offer Installation Services?
We do not currently provide assembly or installation services. However, many of our grills and accessories are designed for easy setup.
Do You Accept Returns?
Yes! We offer a 30-day return policy for most products. Items must be in their original condition and packaging. For more details, please review our Returns Policy or contact us.
What If My Product Is Damaged?
Inspect your item(s) upon delivery. If you notice damage, document it immediately and note it when signing for the delivery. Report any damage within 48 hours by emailing photos to support@americanfiregrill.com, and we will assist in resolving the issue with the manufacturer.
What Happens After I Place an Order?
Once your order is placed, you will receive a confirmation email with your order details. Your product will then be prepared for shipment. For accurate shipping times, refer to the product page or your confirmation email.
What If I Need a Product You Don’t Have?
If you’re looking for a specific grill or accessory not listed on our website, contact us at support@americanfiregrill.com. With access to a wide network of manufacturers, we may be able to source the product for you.
Have more questions? Reach out to us via email or give us a call—we’re happy to help!